Improve Practice Workflow with Effective Medical Front Office Staff
NEO MD provides robust medical front desk management and manages all administrative activities for providers. With our highly trained team capable of managing medical front office tasks, you may increase the profitability of your organization.
NEO MD’s front office management team is experienced in patient scheduling, immaculate data entry, patients’ insurance eligibility, and pre-authorization, which drops the claim denial ratio and considerably boosts practice revenue. Having thorough and correct patient information in hand from the start helps in providing an effective medical billing procedure. The medical front office management staff is responsible for collecting all necessary data and ensuring that the data provided by patients is authentic.
NEO MD Front Office Management Services
Patient Scheduling
Our front desk management team gives priority to accurately managing patients’ phone calls digitally. NEO MD’s front desk team ensures that each call must be answered with accuracy in order to obtain the correct information.
Authorization
NEO MD front desk staff take great care of prior and retro authorization for surgeries, medicines, and procedures performed at the facility. In this matter, we stay in contact with insurance and submit the required information of the patient if needed!
Surgery Scheduling
We have a team of experts skilled in different surgery scheduling and interpretation of data. Everything from receiving the referral from the primary care office to submitting medical records and confirming surgical appointments, we take care of the complete process.
Data Migration
NEO MD’s experts take greater care in handling and migrating patients’ data between the different software. Our robust workforce enables us to migrate data efficiently within the targeted time.
Chronic Care Management (CCM)
Our medical front office management expert can easily verify chronic patient eligibility, review their documents, engagement of patients, record each call, and medication reconciliation. We can take care of calling those patients and update you on their health situation.
Prescription
Our Front office management team is fully aware of the process and shows no delay in prescription forwarding. We forward medication refill requests to medical assistants in a timely manner.
Co-Payment Posting
As soon the doctor’s office forward the list of the patient’s amounts to NEO MD, our medical front office management professionals initialize the process and update/post the payment against their billing records.
Payment Recovery
If you have patients with an outstanding balance, then you don’t need to be worry, NEO MD Professionals will contact the patient on behalf of the provider's office to collect any outstanding balances.
Monitoring Call Quality for Compliance &Audit
All calls are recorded and saved for three months. They’re monitored with the aid of our professional medical control team for compliance & audit.
Why our clients trust us
NEO MD A Reliable Medical Front Office and Billing Partner
NEO MD Medical Billing offers providers robust front office management services because they understand all the practice procedures. In addition, our medical front desk services enable practitioners to increase cash flow and achieve faster turnaround times. As your front office assistant, practices can reduce rejections and submit clean claims. Our proven medical front office and billing track record help you increase practice productivity by enhancing the revenue cycle.
