Front Office Management

Front Office Management

Boost up revenue and reduces cost with Immaculate patient intake
NEO front office management team is experienced in patient scheduling, immaculate data entry and patients’ insurance eligibility and pre-authorization which drops the claim denial ratio and considerably surges practice revenue.

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Key Features

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Insurance Eligibility Management

We make sure zero insurance denials by attaining eligibility verification from insurance companies prior to the patient’s appointment.

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Manage Patient Phone Calls

Our front office management services include scheduling, answering and dealing with all patient calls.

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Handle Appointment Confirmations

Our leading office management representative calls patients to verify all appointments, this considerably decreases the no-show rate.

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Patient Follow-Up & Recalls

NEO MD keeps a proper record so that the follow-up appointment and visits confirmations can be tracked.

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Measure The Pulse of Your Patient

We arranged patient surveys to cognize your patient’s requirements, wants, and sources of value to modify operations accordingly.

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Deliver Monthly Reports on Your Health Practice

These reports comprise the number of appointments booked, common complaints, number of calls received, problems encounter by the patients, etc.

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Monitoring Call Quality for Compliance &Audit

All calls are recorded and saved for 3 months. they’re monitored with the aid of our professional medical control team, for compliance & audit.